Power issue troubleshooting
Having power delivery issues?
If your headset is struggling to receive consistent power, it can cause a LOT of performance problems—especially when running additional hardware like the Babble face tracker.
These fixes can help with power delivery and stability, but this is often related to a headset hardware flaw. Open a ticket with Bigscreen to request replacement hardware. The most common fixes are a link box and cable replacement, especially if you are on Link Box v1.
Diagnostics
While power issues manifest differently for everyone, the most common signs include:
- Tracking jitter
- Loss of audio or microphone
- Random grey screens
External wall power
Sometimes the motherboard does not provide enough power to the Beyond, making tracking loss more likely when the headset and Babble are powered from the same USB source. This can be alleviated by powering the cable through a USB wall adapter.
Use any 5V 2A non-smart USB-A brick. Alternatively, use MMI Modular's USB-PD Adapter.
PCIe USB expansion cards
Giving the Beyond a dedicated PCIe USB card has shown tracking improvement when using the Babble. Check out Bigscreen's recommended PCIe cards.
Cable strain relief
Wrapping electrical tape around the cable that plugs into the headset can reduce slack and motion. Decreasing the strain on this connection has been reported by users to improve overall stability.